FAQ

What does Sunrose Online offer?

Sunrose Online is a specialist company offering many different services to the catering industry. In addition to being a catering equipment supplier and distributor, we are also able to offer bakery, butchery, refrigeration and even air-conditioning products.  All items purchased from Sunrose Online are under a manufacturer dealer warranty. We also carry spares as well as parts to all our range of products.

What are your office hours?

Our offices are open Monday to Saturday – 8am to 4pm, outside these hours or if all our lines are already engaged an answer phone service is available and we will contact you back.

How do I order products from Sunrose Online?

To order products from us, all our items are available for online purchase using the provided online buying facility, if you would prefer to order items over the telephone then please call us on 072 558 4250 or email: [email protected] with your details and we will be happy to process your order.

What about delivery/shipping?

We are able to offer delivery for products; depending on circumstances it may be necessary to survey the delivery point prior to giving an additional quote for these products. We deliver throughout South Africa and guarantee our customers the cheapest quote on delivery as we consult with 5 various freighting services in order to provide you, our customer, with the cheapest possible quote with a turnaround period of 2 to 3 working days.

I have sent you an e-mail, but you have not yet replied?

We aim to answer all our e-mail enquiries as soon as possible, however, occasionally it may occur that the relevant server may be delayed and we might take a day to get back to you. If you wish to get in contact with us, or have further information regarding your order then please contact us telephonically.