Policy

Shipping Policy:

  • Sunrose Online Store offers national shipping.
  • A tracking number for each order will be provided via email upon shipment.
  • Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorisation.
  • Shipments go out Monday through Friday, not including public holidays.
  • Orders with incorrect billing information, or requiring additional verification, will be delayed.
  • Additional fees may apply for products with special or oversized packaging.
  • In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred.
  • All orders are shipped boxed with relevant labels.
  • All shipments will only commence after full payment has reflected in Sunrose Online’s account.

Privacy Policy:

  • We are committed to protecting your privacy. This Privacy Policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to other parties.
  • The site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the site; the pages that you access while at the site and the Internet address of the website from which you linked directly to our site. This information is used to help improve the site, analyse trends, and administer the site.
  • If you have any questions or concerns about our Privacy Policy, please send us an email.
  • By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to such, please elect to waive your access to use of the site.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

 

Cookie Policy

Cookies Statement

Sunrose Online uses cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you in anonymous form, from other users of our websites and help us to provide you with a better experience when you browse our website. The cookies we use are either “analytical” cookies, which allow us to recognise and count the number of visitors and to see how visitors move around the sites when they are using them, or functionally necessary for the sites to operate. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

Some cookies are essential to ensure our websites work for you in the best possible way. You may delete and block all cookies from the sites, by activating the setting on your browser that allows you to refuse the setting of all or some cookies, but you may not be able to access all or parts of our sites.