If a customer cancels an order for a standard item of equipment after that order has been entered into our books, we reserve the right to hold the customer liable to pay up to 50% of the quoted cost and any transportation charges, to cover administrative and other costs.
If a customer cancels an order for an item of equipment which has been specifically made to their requirements, the said customer will be liable, in addition to the above, to bear the costs of converting the equipment to standard specification. Where the said item cannot be converted then the customer will be liable for the cost of manufacture up to the time of cancellation, as well as the liabilities outlined in the paragraphs above.
The products we sell are designed for commercial use within the catering and hospitality industries, some products may be suitable for use within other office facilities. Products sold from the website are sold as a business to business contract and subject to the terms and conditions set out on our website.
Where products have been purchased that are not required, if they have not been opened they may be returned to us (or directly to our suppliers) where prior authorisation has been given. The cost of the carriage will be borne by the purchasing party. Where goods have been opened, any returns are at the discretion of the company and may be subject to restocking and handling charges, the amount of these charges will depend on the condition of goods returned. Refunds and exchanges will not be processed until returned goods have been examined. If following return, goods are in an unfit state then the company reserves the right to refuse any refund or exchange and invite the customer to collect their goods.
If you are a consumer purchasing products for domestic use please contact us on +27 72 558 4250 where we will be happy to help you with your purchase. Goods sold in this way for domestic use are subject to South African consumer regulations.