Making A Purchase
‘The Company’ refers to Sunrose Online (Pty) Limited.
Making a purchase could not be simpler. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need in order to complete the order.
When selecting goods you should ensure that any products you select are suitable for your requirements, help and advice on product selection can be obtained during our standard office hours on +2772 558 4250. The company does not accept responsibility for decisions made for online purchases.
Prices quoted are not inclusive of VAT, which would be charged at the current rate in force on the date of sale.
Listed prices indicated are subject to change without prior notice, written quotations given are valid for a period of 30 days from date of quote, unless otherwise indicated. The company reserves the right to amend quoted prices before an order is placed if our supplier(s) notify a cost change.
We accept cash as well as Electronic Funds Transactions. Your payment will be debited at the time of order where goods are in stock either at our warehouse or nominated supplier, where goods are not in stock or delivery cannot be made within the normal time period quoted by each item, we will contact you before proceeding with any order. You may send your information via phone, fax, mail or over the Internet.
We are also happy to accept payment by cheque, please make any cheques payable to Sunrose Online, and send to the address detailed on our contacts page. Please note that when using these methods of payment an additional period of up to 10 working days may be required for payment clearing.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, if we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Quotations, price lists and other material published by the Company do not constitute offers.
The Company has made every effort to ensure that the information contained within this website and other literature issued by us, including technical data, descriptions, and illustrations are correct; however they do not constitute a sale by description. The Company reserves the right to supply goods that have been modified by design, specification or finish without notice.
In no circumstances whatsoever shall the Company be liable to the buyer or their agent(s) whether for breach of contract, in tort (including but not limited to negligence), breach of statutory duty, breach of warranty or otherwise for loss of profit, loss of use, loss of business, loss of goodwill, loss of contracts or for any other economic, financial or monetary loss whatsoever that may be suffered by the buyer for any other indirect or consequential loss whatsoever.
The Company will not be under any liability whatsoever for non-performance of its obligation, in whole or part, as a result, directly or indirectly, of any strike, lock out, fire, flood, inability to obtain material, breakdown, delay, war, insurrection, government act or regulation or any other cause (whether or not of a like nature) beyond the Company’s control.
The construction validity and performance of any contract between Sunrose Online (Pty) Limited and the buyer shall be in accordance with South African Law.
Shipping And Handling
Each product on the website provides an estimated normal delivery period upon confirmation of your order, this is based on the product being in stock at the time of order and excludes any factors affecting the supply chain outside of our control. Where delivery will be longer than the estimated period shown upon confirmation, we will advise prior to processing the order. Where a product is not in stock either with ourselves or our supplier we will advise before proceeding with any transaction.
Please note that all deliveries require a signature, and that unpacking, positioning or installation is not included unless specifically stated or arranged. It is assumed that assistance is available for all deliveries should it be required, where assistance is not available this may be classed as a refused delivery.
The Company reserves the right to impose a handling charge where deliveries are refused as a consequence of no assistance or authorised person to sign for any goods.
If Goods are accepted from a carrier without prior checking, or signed for ‘unexamined’, no claim whatsoever can be accepted by the Company. It is the responsibility of the buyer or their agent(s) to inspect the goods immediately, sign the delivery note accordingly and where applicable inform the Company immediately of any alleged damage or shortages. The Company has no liability for any damage caused during off-loading.
No claim for damage in transit or shortage in delivery will be considered unless immediate notice is given verbally and in writing both to the carrier and to the Company within three days of receipt of the goods, followed by a more detailed claim within seven days of receipt of the goods. No goods returned to the company or will be accepted without prior written authorisation. A breach of these conditions shall debar the buyer from making a claim.
Orders are processed during our standard office hours of Monday to Friday 9am to 5pm and Saturday, 9am to 3pm, most deliveries are made direct from suppliers within the period stated upon confirmation, where this is not possible either due to the item being unavailable or delivery scheduling, we will advise you before confirming purchase. The times shown for deliveries are estimates only.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Guarantee & Warranty
All products advertised on this website and sold within South Africa have a commercial manufacturer warranty of at least 6/12 month warranty, unless stated otherwise.
Many items of commercial hospitality equipment require installation by a trained professional, however, our prices shown online do not include installation or training. Some items offered for sale from our website can just be plugged in, others may need electrical, water, waste and gas connections to enable them to function as designed.
- Please contact us for further information regarding installation for products shown on our website.
All air-conditioners purchased from Sunrose Online does have a 5 year compressor warranty subject to service annually with Sunrose Online.
Where installation is being undertaken on behalf of or by the purchasing party then relevant experience and qualifications should be held by installation engineers, all gas equipment must be installed by an expert. Failure to use correctly trained professionals for installation of equipment may invalidate any warranty. Sunrose Online reserve the right to request installation and commissioning documentation where this has been completed by a third party.
If a product is proven to be defective within the period of warranty, then the arrangements that are applicable to that product and manufacturer should be carried out.All products have a return to base warranty arrangement( carry in warranty), in the event that such a product is defective arrangements shall be made by the buyer for the product to be returned to the store of purchase and collect the item after the defective issue is resolved. Loan or replacement equipment cannot be supplied for such repairs.
Commercial food service equipment can be dangerous if not correctly maintained and must be serviced regularly and overhauled by qualified Service Engineers. It is a condition of supply of such equipment that the purchaser will have it serviced and overhauled at least once every six months, and Sunrose Online accepts no liability in respect of any loss or damage resulting from the use of such equipment which has not been serviced or overhauled within the specified period.
- Regular servicing is essential is the equipment is to operate as specified. Any failure of the equipment through the lack of servicing within the first twelve months of the purchase may render the repairs necessary chargeable and the customer will not be able to rely on normal warranty conditions. Any work, including installation, carried out by non-authorized agents may render the warranty invalid.
Where parts or equipment is not of the companies manufacture, our liability is confined to the guarantee given to us by the maker. We do not undertake to pay for the cost of disconnecting or reconnecting any equipment or the carriage charges involved in returning it to us.
Any product purchased from Sunrose Online, does entail a 7 working-day return policy, in the event that a defect exists. On condition that the item isn’t tampered with or used.
In the event that a purchaser is found to be in a circumstance in which a product purchased requires service or repair, but such falls short of our capability to assist directly, assistance will be guaranteed. Preference is offered to a purchaser, in which postage of such service or repair item(s) can be arranged. However, Sunrose Online is left at a sole discretion of providing a technician as well or otherwise.
In the event that the Company’s ‘warranty sticker’ is removed or hampered with, of the relevant purchased product, such a claim to warranty shall from that moment be forfeited, and become entirely void and unenforceable.
If a customer cancels an order for a standard items of equipment after that order has been entered into our books, we reserve the right to hold the customer liable to pay up to 50% of the quoted cost and any transportation charges, to cover administrative and other costs.
If a customer cancels an order for an item of equipment which has been specifically made to their requirements, the said customer will be liable, in addition to the above, to bear the costs of converting the equipment to standard specification. Where the said item cannot be converted then the customer will be liable for the cost of manufacture up to the time of cancellation, as well as the liabilities outlined in the paragraphs above.
The products we sell are designed for commercial use within the catering and hospitality industries, some products may be suitable for use within other office facilities. Products sold from the website are sold as a business to business contract and subject to the terms and conditions set out on our website.
Where products have been purchased that are not required, if they have not been opened they may be returned to us (or directly to our suppliers) where prior authorisation has been give. The cost of the carriage will be borne by the purchasing party. Where goods have been opened any returns are at the discretion of the company and may be subject to restocking and handling charges, the amount of these charges will depend on the condition of goods returned. Refunds and exchanges will not be processed until returned goods have been examined, if following return goods are in an unfit state then the company reserves the right to refuse any refund or exchange and invite the customer to collect their goods.
SUNROSE ONLINE (PTY) LTD only deals in brand new equipment. We do not buy up nor deal in second hand equipment.
Any machine which has been purchased by a customer and which has been put to use and found to be not in its original pristine condition will not be refunded and is also incapable of being returned as the item would then be deemed to be second hand.
Customers are able to return items for any of the below reasons : –
- I have changed my mind (only available before delivery or collection) – (N.B. a store credit will be issued)
- Not as pictured/described (N.B. a customer is entitled to a full return with no obligation to pay any return shipping fee)
- The item is defective/damaged (N.B. goods in transit insurance is left to the discretion of the purchaser)
- Incorrect item shipped (N.B. customer is entitled to a full return with no obligation to pay any return shipping fee)
The courier cost incurred when accepting a return can be covered in 3 ways:
- We could opt to split the cost with the customer
- We could cover the cost completely and offer free return shipping
- A customer might be asked to cover the cost in full
A customer wishing to return a purchase must log a return by either contacting Sunrose Online (Pty) Ltd directly on 031 207 8068 or via email to email@example.com.
- All returns will be submitted to our Director for review and acceptance
- The customer is required to provide an image of the return when submitting their request.
- Returns should be sent back to you in the same condition and in their original packaging.
- Should the item not be returned in its original packaging and pristine condition, Sunrose Online has the right to impose not more than 75% charge for handling and repackaging on the cost of the item.
If the returned product is accepted back into stock and the customer is to be refunded, we will process the refund on our end and a period of 30 days is required in order to process the refund.
If the customer is liable for the returns shipping, it will be deducted from the original order total and the balance refunded.
Goods sold in this way for domestic use are subject to South African consumer regulations.
The Company’s standard terms for the sale of hospitality equipment and any directly associated works are strictly payment with receipt of order. Payment terms and conditions for other works and projects undertaken by the Company may vary and will be clearly stated in an accompanying notice issued on a specific basis.
Where a variation to the standard terms has been agreed any account outstanding beyond agreed payment dates will be subject to a discretionary remuneration to cover costs incurred. Such accounts will also be subject to any other costs incurred in obtaining settlement.
Title of the good passes to the buyer when payment has been received by the Company.
Upon delivery of the goods to the buyer or its agent(s) all risk in the goods passes to the buyer. Where applicable until full payment has been made, The buyer holds the goods in trust for The Company and is responsible for keeping the goods separate from any other assets and in a state of good repair. All goods remain the property of the Company until invoices are paid in full. The customer shall remain a bailee only until full payment is made
Where applicable no retentions will be applicable without the prior and express agreement of Sunrose Online.
This Agreement and any posted rules on the Site established by Sunrose Online constitute the entire agreement of the parties with respect to the subject matter hereof. No waiver by either Sunrose Online or you of any breach or default under this Agreement shall be deemed to be a waiver of any preceding or subsequent breach or default. This Agreement shall be binding upon and inure to the benefit of Sunrose Online and its successors, trustees, and permitted assigns. Sunrose Online may assign this Agreement or any of its rights or obligations under this Agreement, with or without notice to you.