Privacy Policy – Sunrose Online (PTY) Ltd

Introduction

Welcome to Sunrose Online (PTY) Ltd’s Privacy Policy. At Sunrose Online, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://sunrose.co.za) or engage with our services.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, postal address.
  • Billing and Payment Information: Credit card details, bank account information, billing address, payment history.
  • Product Information: Details of products purchased, purchase dates, warranty information, and service requests.
  • Device Information: IP address, browser type, operating system, browsing history, and location data (with your consent).
  • User-Generated Content: Product reviews, feedback surveys, and social media interactions.

How We Use Your Information

We use your personal information to:

  • Process orders, fulfill deliveries, and provide customer support.
  • Send order confirmations, shipping updates, and warranty information.
  • Personalize your online shopping experience.
  • Send marketing and promotional materials (with your consent).
  • Improve our website functionality and enhance user experience.
  • Comply with legal and regulatory requirements.

Information Sharing

We may share your personal information with third-party service providers who assist us in operating our business and website. These may include payment processors, shipping companies, marketing agencies, website hosting providers, and customer service providers. We ensure that these service providers adhere to our Privacy Policy and applicable laws.

Your Data Rights

You have the right to:

  • Access the personal information we hold about you.
  • Rectify inaccurate or incomplete personal information.
  • Erase your personal information under certain circumstances.
  • Restrict the processing of your personal information.
  • Object to the processing of your personal information for marketing purposes.
  • Withdraw your consent at any time.

To exercise these rights, please contact us at {email address}.

Cookies and Tracking Technologies

We may use cookies and other tracking technologies to enhance your experience on our website. These technologies help us remember your preferences, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.

Data Security

We implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or tax purposes.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and you will be notified by email if necessary.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: info@sunrose.co.za
  • Phone: 0725584250

Thank you for entrusting Sunrose Online with your information. We value your privacy and are committed to ensuring a secure online experience.